If you cannot connect to a server directly through Horizon Client, or if your desktop and application entitlements are not visible in Horizon Client, Workspace ONE mode might be enabled on the server.

Problem
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When you try to connect to the server directly through Horizon Client, Horizon Client redirects you to the Workspace ONE portal.

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When you open a desktop or application through a URI or shortcut, or when you open a local file through file association, the request redirects you to the Workspace ONE portal for authentication.

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After you open a desktop or application through Workspace ONE and Horizon Client starts, you cannot see or open other entitled remote desktops or applications in Horizon Client.

Cause

Beginning with Horizon 7 version 7.2, a Horizon administrator can enable Workspace ONE mode on a Connection Server instance. This behavior is normal when Workspace ONE mode is enabled on a Connection Server instance.

Solution

Use Workspace ONE to connect to a Workspace ONE enabled server and access your remote desktops and applications.

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